Shipping policy

Store: Venisora
Address: Via Tito Oro Nobili 7, 02046 Magliano Sabina, Rieti, Italy
Email: contact@venisora.com
Phone: +39 3901632370
Full Name: Samuela Torini

At Venisora, we are committed to providing a fast, secure, and reliable shipping experience. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

All orders are processed within 1–2 business days after successful payment confirmation. Once your order has been prepared and dispatched, you will receive a shipping confirmation email containing your tracking number and a tracking link so you can monitor your shipment.

Please note that orders placed during weekends or public holidays will be processed on the next available business day.

2. Shipping Times & Delivery Areas

We ship to multiple international destinations using trusted courier partners to ensure safe and reliable delivery.

European Union & Switzerland: 8–10 business days
United Kingdom: 6–10 business days
South Africa: 8–12 business days

Please note that delivery times are estimates and may vary depending on your location, customs processing, weather conditions, or local courier operations.

3. Shipping Costs

Free Shipping: Orders over €30 qualify for free standard shipping.
Orders below €30: Standard shipping charges will be calculated and displayed during checkout before payment.

All prices displayed on our website include VAT, where applicable.

4. Order Tracking

Once your order has been shipped, you will automatically receive an email containing your tracking details, allowing you to follow your package throughout the delivery process.

If you have not received your tracking information within 48 hours after placing your order, please contact us at contact@venisora.com.

5. Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact our customer support team as soon as possible. We will work directly with the shipping carrier to help resolve the issue as quickly as possible.

Venisora is not responsible for delivery delays caused by incorrect shipping information provided by the customer, customs inspections, courier delays, severe weather, or other circumstances beyond our reasonable control.

6. Shipping Address Accuracy

Please ensure that your shipping address and contact information are accurate before completing your order. We cannot be held responsible for deliveries made to incorrect addresses provided during checkout.

If you notice an error after placing your order, please contact us immediately. We will do our best to update your information before your order is dispatched.

7. Multiple Shipments

Depending on product availability or warehouse logistics, items within the same order may be shipped separately. If this happens, you will receive separate tracking information for each shipment.