Frequently Asked Questions
Find quick answers about shipping, payments, returns, tracking, and support.
How long does delivery take?
Orders are usually prepared within 24–48 hours after payment confirmation.
- European Union & Switzerland: 8–10 business days
- United Kingdom: 6–10 business days
- South Africa: 8–12 business days
Delivery times may vary slightly depending on your location and courier operations.
How much does shipping cost?
We offer free shipping on orders over €30. For orders below this amount, a standard shipping fee may apply and will be shown at checkout.
All prices on our website include VAT.
How can I track my order?
Once your order has shipped, you will receive a tracking email with your tracking number and link.
You can use the link to follow your package until it reaches your address.
What payment methods do you accept?
We accept secure payments through Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.
All transactions are encrypted and processed securely.
Can I change or cancel my order?
Please contact us immediately at contact@venisora.com.
Changes can only be made before your order has been shipped. Once dispatched, you may return the item after delivery.
What is your return policy?
We offer a 60-day satisfaction guarantee. Items must be unused, unwashed, and returned in their original condition.
Additional conditions may apply depending on the product.
How do I start a return?
Email us at contact@venisora.com with your order number and reason for return.
We will send the return instructions and return address. Once inspected, approved refunds are processed within 5–10 business days.
What if my order arrives damaged or incorrect?
Please contact us within 7 days of delivery and include clear photos of the issue.
We will help arrange a replacement or refund where applicable.
Do you offer exchanges?
We do not currently offer direct exchanges. Please return your item for a refund and place a new order for your preferred product.
Are products covered by warranty?
Yes. Products include a 30-day quality assurance warranty for manufacturing defects or quality issues.
Do you ship outside Italy?
Yes, we ship to most EU countries, the United Kingdom, Switzerland, and South Africa.
For other regions, contact us at contact@venisora.com.
How can I contact support?
Our support team can help with orders, shipping, returns, and product questions.
Email us anytime at contact@venisora.com.