Warranty Policy

At Venisora, we are committed to offering stylish, comfortable, and high-quality women's tops designed for everyday wear, work, casual outings, and special occasions. Your satisfaction is important to us, and we proudly stand behind the quality of every product we sell.

1. Warranty Coverage

All women's tops purchased from Venisora are covered by a 30-day quality assurance warranty beginning from the date your order is delivered.

This warranty covers manufacturing-related issues, including:

Manufacturing defects or production faults
Faulty stitching or seam construction
Defective buttons, zippers, hooks, or fasteners under normal use
Fabric defects that affect the appearance or functionality of the garment
Printing, embroidery, or decorative element defects caused during manufacturing
Items that arrive damaged due to production-related issues

2. What Is Not Covered

This warranty does not cover:

Normal wear and tear from regular use
Damage caused by improper washing, drying, ironing, or garment care
Shrinkage, fading, pilling, or color transfer resulting from incorrect care instructions
Damage caused by misuse, accidents, excessive stretching, or improper storage
Unauthorized repairs, alterations, or modifications
Damage caused by sharp objects, chemicals, or external factors
Loss, theft, or intentional damage

3. How to Submit a Warranty Claim

If you believe your product has a manufacturing defect, please contact our customer support team during the warranty period.

To help us review your claim, please include:

Your order number
A detailed description of the issue
Clear photographs showing the defect or damage

Our team will carefully review your claim and respond as quickly as possible.

4. Resolution Options

If your warranty claim is approved, Venisora may, at its discretion:

Send a replacement product
Issue a partial or full refund
Provide store credit for a future purchase
Offer another appropriate solution depending on the circumstances

5. Claim Processing Time

Warranty claims are generally reviewed within 3–5 business days after all required information has been received.

If your claim is approved, we will provide complete instructions regarding your replacement, refund, or store credit by email.

6. Warranty Limitations

This warranty applies only to the original purchaser and covers products purchased directly from the official Venisora website.

The warranty is limited to the remedies specifically described in this policy and does not cover indirect or consequential damages to the fullest extent permitted by law.