Conditions d’utilisation

Store: Venisora
Address: Via Fratelli Garavini 5/16, 48026 Russi, Ravenna, Italy
Email: contact@venisora.com
Phone: +39 3901632370
Full Name: Aleandro Ottone Valmori

Welcome to Venisora. By visiting our website or making a purchase, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our website or placing an order.

1. Overview

This website is operated by Venisora. Throughout the site, the terms "we", "us", and "our" refer to Venisora. By accessing or purchasing from our website, you agree to be bound by these Terms of Service, including all additional policies and terms referenced on this website.

2. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country of residence or that you have given permission for your minor dependents to use this website under your supervision. You agree not to use our products or services for any unlawful or unauthorized purpose or in violation of any applicable laws.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding payment information) may be transferred over various networks without encryption. Credit card and payment information is always transmitted securely using encrypted technology.

4. Products and Pricing

All prices displayed on our website are in euros (€) and include VAT where applicable unless otherwise stated. We reserve the right to change product prices, descriptions, availability, or discontinue products at any time without prior notice. Product images and colors may vary slightly depending on your device display and lighting conditions.

5. Orders and Payments

By placing an order, you confirm that all information provided is accurate and complete. Payments are securely processed through trusted third-party payment providers, and we do not store your payment card information. We reserve the right to refuse, cancel, or limit any order if fraud, unauthorized activity, or unusual purchasing behavior is suspected.

6. Shipping and Delivery

Processing Time: Orders are prepared and dispatched within 24–48 hours after payment confirmation.
Estimated Delivery Times:
- European Union & Switzerland: 8–10 business days
- United Kingdom: 6–10 business days
- South Africa: 8–12 business days
Shipping: Free shipping is available on orders over €30.

After your order has been shipped, you will receive an email containing your tracking information.

7. Returns and Refunds

We offer a 60-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may request a return within 60 days of receiving your order, subject to the conditions outlined in our Return & Refund Policy.

Returned products must be in their original condition and meet our return eligibility requirements.

8. Accuracy of Information

We make every effort to ensure that all information on our website is accurate and up to date. However, we cannot guarantee that all descriptions, images, pricing, or other content are completely free from errors or omissions. We reserve the right to correct any errors without prior notice.

9. Intellectual Property

All website content, including but not limited to text, graphics, logos, icons, product images, videos, and website design, is the property of Venisora or its licensors and is protected under applicable intellectual property laws. Unauthorized reproduction, copying, or distribution is strictly prohibited.

10. Third-Party Services

Our website may utilize third-party services such as payment gateways, shipping providers, analytics platforms, and other business partners. These third parties operate under their own policies, and we are not responsible for their practices or services.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Venisora shall not be liable for any indirect, incidental, consequential, or special damages resulting from the use of our website or products. Our maximum liability shall never exceed the amount paid for the purchased product.