Politique de remboursement

Store: Venisora
Address: Via Fratelli Garavini 5/16, 48026 Russi, Ravenna, Italy
Email: contact@venisora.com
Phone: +39 3901632370
Full Name: Aleandro Ottone Valmori

At Venisora, your satisfaction is our highest priority. We are committed to providing high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to help.

1. 60-Day Money-Back Guarantee

We offer a 60-day satisfaction guarantee on all purchases. If you are not fully satisfied with your product, you may request a return within 60 days of delivery for a refund, in accordance with our Return Policy.

To qualify for a return, items must be in their original condition, and additional eligibility requirements may apply.

2. Return Eligibility

To be eligible for a return:

  • The item must be unused, unwashed, and in its original condition.
  • It must be returned in its original packaging with all included accessories (if applicable).
  • A valid proof of purchase, such as your order number or receipt, must be provided.

Returns that do not meet these requirements may not be accepted.

3. How to Start a Return

To request a return, please contact our customer support team at contact@venisora.com with your order number and the reason for your return. Our team will provide you with the return address and complete return instructions.

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

4. Refund Process

Approved refunds will be issued to your original payment method within 5–10 business days after the returned item has been received and successfully inspected. Processing times may vary depending on your bank or payment provider.

5. Exchanges

We currently do not offer direct product exchanges. If you would like a different item, simply return your eligible product for a refund and place a new order through our website.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number along with clear photos of the issue so we can quickly arrange a replacement or issue a full refund where applicable.

7. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned. This may include personal care items, underwear, intimate apparel, or products with opened safety seals. Any non-returnable items will be clearly identified on the relevant product page.

8. Late or Missing Refunds

If you have not received your refund within 10 business days after receiving confirmation:

  1. Please check your bank account again.
  2. Contact your credit card company or payment provider, as processing times may vary.
  3. If you still have not received your refund, please contact us at contact@venisora.com.

9. Customer Support

If you have any questions regarding returns, refunds, or your order, our customer support team is always happy to assist you. Please contact us at contact@venisora.com.